We’ve tried to streamline the systems as best we can.
As soon as you’ve placed your order and finished the checkout process, things start happening automatically. Our warehouse will receive your order and get to printing. We’ll send you an order confirmation email immediately. This will be sent directly to the email you used in the checkout process. If you haven’t received it, first, as they all say, check your junk mailbox. Haven’t received it still? Email email@example.com and we’ll resend the invoice.
Once your order has been produced and shipped, we’ll follow up with an email complete with tracking information.
That’s not the end, either. We’re monitoring all orders to make sure they get where they need to. If we see one taking too long, we lodge the appropriate enquiries with AusPost and sort it out before you need to worry.